Refund, Return & Cancellation Policy

7-Day Hardware Return & Replacement

Clients may request a return, exchange, or refund on physical commercial hardware under the following conditions:

• Defective on Arrival (DOA): If any equipment is found non-functional upon initial deployment within 7 days of delivery, Meeral Technologies provides an immediate replacement node with zero shipping or handling fees.
• Unopened & Sealed Goods: Standard hardware in original manufacturer-sealed packaging may be returned within 7 calendar days from delivery date, subject to inspection.
• Exclusions: Hardware that has been subjected to physical impact, unauthorized disassembly, electrical surges, or customized firmware alterations is not eligible for return.

Pre-Dispatch Order Cancellation

Pre-Dispatch Cancellation: If an order cancellation request is submitted prior to the consignment departing our distribution center, clients are entitled to a 100% full refund issued via original payment method (Bank IBFT, Raast, or Card) within 3 to 5 business days.

Post-Dispatch Cancellation: For orders cancelled while in transit with the courier, round-trip courier shipping fees will be deducted from the refunded balance.

Software, Cloud & Digital License Policy

Due to publisher licensing agreements (including Microsoft, Cisco Meraki, Synology, and Sophos):

• Digital software licenses, CALs, cloud subscriptions, and electronic keys are non-refundable once issued or activated under the client's corporate tenant.
• If a technical activation issue occurs due to key generation errors, Meeral Technologies will replace the key immediately within 24 hours.

Service Deliverables & Remediation Guarantee

For structured cabling, network configurations, cybersecurity audits, and IT support services:

If any service milestone fails to meet the documented Scope of Work (SOW) or Service Level Agreement (SLA), our certified engineering team executes corrective remediation at zero additional charge. If remediation cannot achieve compliance, a proportional credit note or pro-rata refund will be issued.

Refund Settlement Timelines (PKR & Foreign Rails)

All approved refunds are remitted in the currency of payment (principally Pakistani Rupees - PKR for domestic transactions):

• Bank Transfer (IBFT & Raast): Processed within 2 to 4 business days.
• Card Payments (Visa / Mastercard): Processed within 5 to 10 banking days depending on the card issuer's clearing cycle.
• Mobile Wallets (JazzCash / Easypaisa): Processed within 24 to 48 hours.